Job Description

Position Summary

The Office Support Coordinator is a part-time, office-based role focused on creating a welcoming, organized, and well-supported environment for RedKey Realty Leaders agents, staff, clients, and guests. This position serves as a consistent resource within the office, providing day-to-day administrative support, assisting agents with company resources and technology, and helping ensure the office operates smoothly.

As a key point of connection within the branch, the Office Support Coordinator works closely with the Branch Manager, Office Administrator, and company departments to support agent needs and maintain a professional and collaborative office environment.

Core Responsibilities

Agent Support

• Serve as a friendly and accessible first point of contact for agents working from or visiting the office.
• Assist agents with routine questions regarding company resources, systems, forms, office equipment, and available services.
• Provide basic support for company technology platforms and help connect agents with the appropriate resource when additional assistance is needed.
• Assist with printing, scanning, copying, conference room technology, and other office resources.
• Help agents navigate available company tools and resources while encouraging adoption of RedKey systems and processes.
• Support the in-office components of agent onboarding and transitions as assigned.

Office Operations

• Help maintain a professional, organized, and welcoming office environment.
• Monitor conference rooms, shared workspaces, kitchens, supply areas, and other common spaces to ensure they remain ready for agent and client use.
• Maintain office supply inventory and coordinate replenishment needs.
• Assist with incoming mail, packages, deliveries, signage, keys, and other routine office functions.
• Identify facility, maintenance, technology, or equipment concerns and communicate them through the appropriate company process.
• Assist with opening, closing, or other routine office procedures as assigned based on scheduled hours.

Administrative Support

• Provide general administrative support to the Branch Manager and Office Administrator.
• Assist with data entry, document organization, office records, meeting preparation, calendars, and other administrative projects.
• Support preparation and setup for office meetings, trainings, company programs, and agent activities.
• Help maintain current office directories, informational materials, signage, and internal resources.
• Assist with company projects and initiatives as assigned.

Client & Guest Experience

• Welcome clients, prospective agents, vendors, and other guests visiting the office.
• Help ensure meeting and conference spaces are prepared for appointments and events.
• Provide a professional and service-oriented experience that reflects RedKey Realty Leaders' culture and standards.
• Direct guests and inquiries to the appropriate agent, staff member, or company resource.

Company Collaboration

• Work collaboratively with the Branch Manager, Office Administrator, and other RedKey staff to provide consistent support to agents.
• Maintain a working knowledge of company programs, systems, policies, and resources in order to appropriately direct questions and requests.
• Communicate recurring agent needs, office concerns, and opportunities for improvement to the appropriate team member.
• Provide scheduled support or coverage for other RedKey offices when needed.
• Participate in staff meetings, training, and company initiatives appropriate to the position.

Position Expectations

The Office Support Coordinator is expected to be dependable, approachable, resourceful, and proactive in identifying the everyday needs of the office and its agents. The individual should be comfortable balancing routine responsibilities with changing priorities while knowing when a question or request should be escalated to a manager, broker, Office Administrator, or specialized company resource.

This position supports access to company resources and platforms with support of office administrators. Questions involving brokerage policy, contracts, compliance, or matters requiring broker interpretation should be directed to the appropriate Branch Manager or Broker.

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