Job Description

The Dog Stop is seeking the best and brightest to join our Team as a retail/front of house receptionist. You will serve as the initial and final point of contact for guests entering and leaving The Dog Stop. The candidate will be responsible for overseeing all canine and employee activities. Perform customer service guest relations, show understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness respect and dignity to others. Must have a positive attitude and be confident and comfortable with dogs of all sizes and temperaments. Candidates with a STRONG background in Employee/Human Relations and Retail experience need apply.

OVERVIEW:

Work Schedule: Part-Time. Some weekends required

Salary: Competitive

LOCATION:

Henrico, Virginia

DUTIES:

You will serve as the Retail / Front House Receptionist for The Dog Stop West Broad Street location.

RESPONSIBILITIES:

You'll spend time getting to know each of our visitors, including their unique personalities, and ensure it's a great experience that will keep them coming back to play! These pets become our own while they  are in our care, so their safety is our top priority.

Provides a positive, welcoming message and courteous, helpful service to arriving and departing pets and their pet parents.

Receive, greet and direct callers over the telephone and in person with precise, clear instructions.

Develops a general understanding about the brands and products sold within the store.

Partners with team members to provide answers to product questions from customers. 

Relays customer comments and concerns to the General and Assistant Manager.

Perform under pressure and difficult circumstance and monitor emergency situations and responses.

Will adhere to all The Dog Stop Policies and Procedures.

QUALIFICATIONS:

Successful candidates must have a genuine affinity for dogs; they are the nucleus of our business!  General experience would typically include, but is not limited to:  utilize various problem-solving skills; effectively communicate and discuss information with various individuals with diverse backgrounds; ability to accomplish a variety of responsibilities, including setting priorities, organizing and adjusting workflow and meeting deadlines; deal with frequent interruptions, communicate orally and in writing and skills in using an automated scheduling appointment management system; Customer Service skills and working with computer programs including Microsoft Word and Excel. Must demonstrate knowledge of retail sales, supply inventory management tracking, balancing charges and cash intake.

Reliable transportation is a Requirement.

REQUIRED DOCUMENTS:

All applicants must provide three professional references in conjunction with work history.

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